Studio Etiquette & Policies

Etiquette

Arrive Early

Always plan to arrive 5-10 minutes before class to allow time to find parking, check-in and set up in the studio. Doors open 15 minutes before class start time. Classes DO start on time (1-2 minutes), and the door will be locked. This allows us to help students drop into a intentional space of mindfulness that is valuable in a yoga practice. Late arrivals will not be granted access into the class once the front door has been shut, and are subject to the No-Show Policy fees or loss of class credit.

Check-in For Every Class

Be sure to check-in with the Instructor or Ambassador at the desk, or please use the self check-in kiosk to allow for quicker access into the studio space to get set-up for class. We can get backed up at the desk when classes are full. Let’s work together to ensure no one accidentally marked as a No-Show!

Your Stuff

Please leave ALL belongings that are non-essential to your practice, in the front reception room. This includes yoga bags and carriers, extra layers of clothes, glasses, socks, keys etc. Since we lock the main door once class starts…your belongings stay safe too.

Disconnect | No Cell Phones Permitted

Help us create a peaceful setting in class and leave your technology with the rest of your belongings, in the front room. If you have Apple Watch or similar, turn off calls and messages please. We do not permit students to photograph or video record during class. If you are eager to get a picture or video for social media etc., please do so before class has started (and return phone to the front room) and ensure no other students are being captured.
Exceptions will be made for those with on-call professions or if you are responsible for another person who may need immediate services. Inform the instructor and set your ringer to silent.

Mat Placement

Always align the top center edge of your mat to a green [+] tape mark on the floor, so that we can ensure space for all students within two rows. If the class is not full, you may spread out once the teacher has started class. These placement marks ensure every student has room in front of or behind their mat for water bottles and props, as well as room to move forward and backwards without hitting a wall or another student, eek!

Stay for Savasana

We encourage you to soak up every valuable moment of your practice, and avoid disturbing other students during savasana. We know life happens and if you do need to sneak out early, please find a spot near the door and inform your instructor before hand so they may assist you with exiting quietly. Please simply roll up your mat and leave all props in your spot, to minimize any disruption to the class.

This is your practice!

Honor and listen to your body in each class. What you need may change from day to day. Trust yourself when it's time to pull back in class, when to take the extra challenge, staying in the process of the practice, or being mindful of an injury or needed rest.

Love and Kindness

Our values at Resilience are centered around the Heart Chakra and coming from a place of love first. This is what makes our yoga community so powerful. Please remember to lead with love, to find patience and respect for all students and Resilience team members.
No harassment/bullying or behavior that makes another student or team member feel unsafe in our studio, will be permitted. If you are in violation of this policy, your access to the studio may be revoked at the discretion of the studio without refund.

Policies

No Show Policy

A No-Show is a class booking that was not cancelled before class started and the student did not arrive/attend. Late arrivals are subject to this policy. No-Show bookings result in a loss of class credit/booking for Class Pack Holders, 4/8x Members and Drop-ins. Unlimited Memberships incur a $15 fee.
If you did everything possible to make it to class on time, you are welcome to email the studio the SAME DAY as your missed class to request a one-time grace pass at the discretion of the studio.

Late Cancellation Policy

Late Cancellations are upheld for specific classes on the schedule that are denoted with *** in the class title. In the class description, the late cancel window will be noted. Only classes held Mon-Thurs, at 8:30am or earlier, have a 9:30pm the night before cancellation cut-off. All other noted classes have an 1 hour cancellation window, prior to class start time. Late cancels incur a loss of class credit/booking for Class Pack Holders, 4/8x Members and Drop-ins. Unlimited Memberships incur a $15 fee.

Class Cancellations

Occasionally a class may be cancelled by the Studio, so please always double check the schedule. If a class you have signed up for is cancelled by us, you will received a credit back to your account and an email notifying you of this cancellation. 

All classes require a minimum of 3 students to be signed up, 1 hour before class start time, for class to be held. Our Mon-Thurs, 8:30am or earlier classes, have a 9:30pm the night before cut-off to meet this minimum. If late cancel result in a class dropping below this number after the 1 hour mark, we will still hold class for the remaining students.

Classes may be cancelled for any of the following alternative reasons: Inclement weather or difficult driving conditions in the winter, if an instructor is ill or has an emergency, or we simply do not have an available substitute teacher.

Class Waitlists

If a class fills up, we do offer a waitlist. When a spot opens, the first student on the list will be notified via a text message to confirm that they want to be booked into class. That student will have 10 minutes to accept the open spot via text reply, before the system moves on to the next student on the list. We are unable to manually modify this process if you missed the text message or responded incorrectly. You must be able to receive text messages from the studio to be on the waitlist. Once the clock gets to 1 hour before class, the systems moves to a fastest fingers first when a spot opens. So be sure to accept and hop in the car if you are able to class a last minute spot!

Age Requirements/Children

The minimum age allowed in a class is 14. All children under the age of 18, must be accompanied by an adult and be registered as a child account under a parent account. 

We do not allow children under this attendance age to be present in the studio during class, unless we are hosting a Baby & Me class, nor may children stay in the reception room unattended by an adult during class due to legal liability.